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Features-
Predictive dialing-Data-Tel’s predictive dialing is based on sophisticated dialing calculation, which includes calculating average talk time, clients in calls, clients waiting for calls and after call work. With predictive dialing, you can-
- dial multiple programs simultaneously
- leave messages on answering machines automatically
- blend lists by weighting and time zone
- dial multiple lists with priority
Inbound calling- Data-Tel consists of powerful inbound tools, such as ACD (Automatic Call Distribution) and IVR (Interactive Voice Response), which enable you to configure the system to suit your call center needs. It includes-
- multiple auto attendants
- customer self-service
- easy payment processing
- manage with robust reporting capabilities
Call blending -This call blending technology allows the client to move between inbound and outbound calls, maximizing productivity.
Transferring capabilities -One can transfer a call internally or externally with Data-Tel’s call center software.
Monitoring -The monitoring feature provides the supervisors the ability to listen to a client’s call, can provide feedback when required.
Security -It provides multi-level security access. Employees have a unique login and password-which allows them to access the areas that have been assigned to them. |