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Data-Tel

Data -Tel is a full service telecommunication company, providing systems to businesses of any size that need telephone systems, voice mails and other applications. Data-Tel’s call centre software is the most effective VOIP (voice over internet protocol) call centre solutions in the industry. It offers necessary tools and endless features to control easily all aspects of the call centre. It provides call-blending capabilities to handle both inbound and outbound calls.

Features:

Predictive dialing - Data-Tel’s predictive dialing is based on sophisticated dialing calculation, which includes calculating average talk time, clients in calls, clients waiting for calls and after call work. With predictive dialing, you can-

  • Dial multiple programs simultaneously
  • Leave messages on answering machines automatically
  • Blend lists by weighting and time zone
  • Dial multiple lists with priority

Inbound calling - Data-Tel consists of powerful inbound tools, such as ACD (Automatic Call Distribution) and IVR (Interactive Voice Response), which enable you to configure the system to suit your call center needs. It includes:

  • Multiple auto attendants
  • Customer self-service
  • Easy payment processing
  • Manage with robust reporting capabilities

Call blending - This call blending technology allows the client to move between inbound and outbound calls, maximizing productivity.

Transferring capabilities - One can transfer a call internally or externally with Data-Tel’s call center software.

Monitoring - The monitoring feature provides the supervisors the ability to listen to a client’s call, can provide feedback when required.

Security - It provides multi-level security access. Employees have a unique login and password-which allows them to access the areas that have been assigned to them.

Benefits

  • Works ‘straight out of the box’-rapid implementation
  • No extra integration cost
  • Easy to use tools to handle all aspects of your call centre
  • Operates without the CTI link

Contact Us or call 714-731-9000 for your call center tech solutions.